Get in Touch / 01
How can we help?
Whether you are choosing a size, comparing finishes or thinking about how a fixture will work in your room, we are here to help.
Send us a message
Other ways to reach us
Email
Response Time
We usually reply within 24 hours, Monday to Friday.
Address
Starnagel Lighting
Room 503, 1st Floor
Baizhang East Road, Hangzhou
Zhejiang, China 310000
Room 503, 1st Floor
Baizhang East Road, Hangzhou
Zhejiang, China 310000
Common Questions / 02
Before you write to us
Where is my order? +
Once your order ships, you'll receive a tracking link by email. If you haven't received it within 3 business days, please email us and we'll look it up.
What is your return policy? +
We accept returns within 30 days of delivery for unused items in original packaging. Please contact us before shipping anything back.
Can I request a custom size or finish? +
Some of our pieces can be customized. Send us a message with your requirements and we'll let you know what's possible.