Privacy policy

LAST UPDATED: SEPTEMBER 8, 2025

Starnagel operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, our customer, with a personalized shopping experience (the “Services”).

Starnagel is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or another individual or can reasonably be linked to you.

Personal information does not include information collected anonymously or information that has been anonymized so that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

  • Contact information, including your name, mailing address, billing address, shipping address, telephone number, and email address.
  • Financial and payment-related information, including transaction details, payment method, and payment confirmation.
  • Account information, including your username, password, security questions, preferences, configurations, and settings.
  • Transaction information, including lighting products you view, add to your cart or wishlist, purchase, return, exchange, or cancel.
  • Communications with us, including information provided when contacting customer support.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how and when you interact with or browse the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, make a purchase, or otherwise provide information to us.
  • Automatically through the Services, including information collected from your device, website visits, cookies, and similar technologies.
  • From our service providers, including providers that process personal information on our behalf.
  • From our partners and other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to provide, personalize, and improve the Services, including to:

  • Process payments;
  • Fulfill and manage orders;
  • Arrange shipping and delivery;
  • Facilitate returns and exchanges;
  • Manage customer accounts;
  • Provide customer support;
  • Allow customers to submit reviews;
  • Improve our website and Services; and
  • Personalize your shopping experience.

We may also use personal information for marketing and advertising, security and fraud prevention, communication with you, and compliance with applicable legal obligations.

HOW WE DISCLOSE PERSONAL INFORMATION

Under certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.

  • Shopify and other service providers;
  • Payment processors;
  • Fulfillment and shipping providers;
  • IT, analytics, cloud storage, and customer support providers;
  • Business and marketing partners;
  • Affiliates or entities within our corporate group;
  • Third parties at your direction or with your consent; and
  • Government authorities or other parties where required by law.

OUR RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to Shopify and other service providers located in countries other than your country of residence.

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:

https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or their content. You should review the applicable privacy and security policies before providing information to third-party websites.

CHILDREN'S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us to request deletion of that information.

SECURITY AND RETENTION OF YOUR INFORMATION

No security measures are completely secure, and we cannot guarantee absolute security.

We recommend that you do not use insecure communication channels to transmit sensitive or confidential information.

How long we retain personal information depends on factors such as whether the information is needed to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to access;
  • Right to delete;
  • Right to correct; and
  • Right to data portability.

These rights are not absolute and may apply only in certain circumstances.

MANAGING COMMUNICATION PREFERENCES

We may send promotional emails. You may unsubscribe at any time using the unsubscribe option included in those emails.

You may still receive non-promotional communications regarding your account, orders, or customer service matters.

ADDITIONAL RIGHTS FOR UK AND EEA RESIDENTS

If you reside in the United Kingdom or European Economic Area, applicable law may provide additional rights, including the right to object to or restrict certain processing and the right to withdraw consent where processing is based on consent.

Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

COMPLAINTS

If you have a complaint about how we process personal information, please contact us using the information below.

Depending on where you live, you may also have the right to contact the applicable data protection authority.

INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored, or processed outside the country in which you live. Where required by applicable law, we use recognized legal mechanisms for international transfers of personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When updated, the revised Privacy Policy will be posted on this website and the “Last Updated” date will be changed accordingly.

CONTACT

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us:

Email: support@starnagel.de
Mailing Address: Room 1102, 11th Floor, Unit 1, Building 4, No. 1700, North Section of Tianfu Avenue, Chengdu Hi-tech Zone, SC 610000, China