Shipping policy

We want your Starnagel lighting order to arrive safely and in good condition.

From order preparation to international delivery, we take care to ensure that each shipment is properly prepared for its journey to your home.

SHIPPING FROM OUR ASIAN WAREHOUSE

Each order is carefully prepared and packed at our Asian warehouse before being shipped to the United States.

We take care to protect your lighting fixtures during packing and prepare them appropriately for long-distance international transportation.

ORDER PROCESSING

Orders are generally processed within 1–5 business days before shipment.

Our business days are Monday through Friday.

Orders are not processed on Saturdays, Sundays, or applicable holidays. Orders placed during weekends or holidays will begin processing on the next business day.

SHIPPING COSTS

Standard shipping is free for orders delivered within the United States.

If any special charges apply to your order, our customer service team will inform you accordingly.

DELIVERY AREA

We currently ship to customers within the United States.

SHIPPING TIME

Once your order has been processed and shipped, the estimated shipping time is 27–37 business days.

Shipping times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, or other transportation-related factors.

ESTIMATED TOTAL DELIVERY TIME

Order Processing Time: 1–5 business days
Shipping Time: 27–37 business days
Estimated Total Delivery Time: 28–42 business days

All delivery times are estimates and are not guaranteed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your lighting fixture arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.

If the issue is caused by an error on our part, Starnagel will be responsible for resolving the issue.

If a return is required, we will provide return instructions and a prepaid return shipping label.

OUR COMMITMENT

We continue to improve every part of the Starnagel shopping experience, from order preparation and protective packaging to delivery and after-sales support.

Name: Starnagel
Company: Chengdu Nax Interactive Entertainment Technology Co., Ltd.
Phone: +86 13558777314
Email: support@starnagel.de
Address: Room 1102, 11th Floor, Unit 1, Building 4, No. 1700, North Section of Tianfu Avenue, Chengdu Hi-tech Zone, China (Sichuan) Pilot Free Trade Zone